What’s included
What’s included in Ridgewatch
Clear, simple and the same for every home. Here’s exactly what your membership does, and what it doesn’t.
Already a member? Book a visit · Urgent repair
Included in every membership
- Annual gutter clean
- Annual roof condition report and certificate (an MOT-style check)
- One scheduled visit and one urgent visit each membership year, with no call-out fee
- A £150 repair allowance each membership year on your emergency call-out: repairs up to £150 are free, and £150 comes off bigger jobs
- A roofing team from our trade partner, RooFix Solutions Ltd, booked for members, so you’re not left chasing trades
- Priority urgent repairs (water coming in and you need someone there), booked in a members-only diary open every day, 8am to 6pm: target within 48 hours for homeowners, 24 hours for landlords (targets, not guarantees; urgent repairs start 30 days after you join)
- Non-urgent visits within one week
- Using your call-outs or repair allowance doesn’t change your price. Any general price change comes with 30 days’ notice, and you can leave free
All included work is ladder work from the ground. Scaffolding, access towers, cherry pickers and other access equipment aren’t included, unless your bespoke package says they are. If a job needs them, we’ll tell you and quote for it separately before anything goes ahead. Your £150 repair allowance can still come off the repair labour and materials in that quote, but never off the cost of the access equipment.
The Leaf Hoarder fills gutters and downpipes every autumn. Your annual gutter clean clears it out.
Not included
- Problems that existed before you joined and are found at your first visit. We’ll tell you about them and can quote to fix them
- Storm or structural damage beyond routine maintenance, such as a collapsed chimney, a lost section of roof or damaged roof timbers. We can quote for this separately
- Anything involving asbestos
- Scaffolding, access towers, cherry pickers and any other access equipment, unless your bespoke package says they’re included. All included work is ladder work from the ground. If a job needs access equipment, we quote for it separately first, and the £150 repair allowance can’t be used towards it
- Full roof replacements or large-scale renewals
- The part of any repair above the £150 allowance, and any visits beyond your one scheduled and one urgent visit a year. We quote first, and nothing goes ahead without your agreement
- Damage inside the home, including decoration and contents
- Work by other trades (Ridgewatch is roof work only)
- Flat roof work beyond routine checks and small repairs within the £150 allowance. Anything larger is quoted first
- Urgent repairs in the first 30 days of a new membership
- Any benefits while your membership is on hold because your roof doesn’t meet our minimum standard
Your £150 repair allowance
Every membership year includes one scheduled maintenance visit and one emergency call-out, and your emergency call-out comes with a repair allowance of up to £150 a year. Repairs up to £150 are free; for bigger jobs, £150 comes off the bill. £150 goes most of the way towards a typical small repair, such as replacing up to five slipped tiles with easy access (about £170 – Checkatrade). A small repair like this is exactly what the allowance is for. If a job is likely to go over, we’ll quote the extra first.
Typical costs, not quotes. Source: Checkatrade roof tile replacement cost guide, accessed 26 October 2026.
- The visits and allowances are per membership. With a portfolio, each property has its own.
- The allowance is for labour and materials, up to £150 in each membership year, and it applies to the repair on your emergency call-out. Any of it left over doesn’t carry over to another visit or another year. Your membership year starts on the day you join and resets on each anniversary. Work above the allowance is quoted separately and only goes ahead if you agree.
- Your gutter clean, roof condition report and included visits are yearly: one gutter clean, one roof condition report, one scheduled visit and one urgent visit in each membership year. Your membership year starts on the day you join and resets on each anniversary. Each year’s gutter clean, report and visits can only be used in that year. They can’t be brought forward from a later year, and anything you don’t use doesn’t roll over.
- There’s a 30-day wait from the day you join before urgent repairs apply. Routine visits aren’t affected. If your membership is on hold because your roof doesn’t meet our minimum standard, urgent repairs don’t apply until it resumes.
Ridgewatch is a maintenance membership, not insurance. The allowance is for small repairs on your emergency call-out; it doesn’t pay for damage to your home or belongings.
Visit times
| Type of visit | Homeowner | Landlord |
|---|---|---|
| Urgent: water coming in and you need someone there (priority, booked in the members-only Urgent repair diary, open every day 8am to 6pm) | Target: within 48 hours | Target: within 24 hours |
| Non-urgent (your scheduled visit) | Within one week | Within one week |
| Included each membership year | One scheduled + one urgent visit | One scheduled + one urgent visit |
| Call-out charge | None on included visits | None on included visits |
Response times are targets, not guarantees. Urgent repairs start 30 days after you join.
If you cancel early
Ridgewatch is a 24-month rolling term that renews automatically every two years. If you end your membership before your 24 months are up, you pay the difference between the monthly payments you’ve made and our standard non-member prices for the gutter cleans, roof condition reports and repairs from your repair allowance you’ve already had (not work you paid for separately): gutter clean £10 per metre, roof condition report £350, repair £150 each. If your payments already add up to more, there’s nothing extra to pay. The charge is never more than the monthly payments left in your current term, so ending early never costs more than staying to the end.
How it’s worked out
- We add up our standard non-member prices for the gutter cleans, roof condition reports and repairs from your repair allowance you’ve had in your current term (not work you paid for separately).
- We take off the monthly payments you’ve made in that term.
- If there’s anything left, that’s the early-cancellation charge. If not, there’s nothing extra to pay.
| Service | Standard price | Counted if you cancel early? |
|---|---|---|
| Roof condition report | £350 each | Yes |
| Gutter clean | £10 per metre | Yes |
| Roof repair | £150 each | Yes |
Worked example (example only)
You have a semi-detached homeowner membership at £34.99 a month and cancel in month 10. You’ve had one roof condition report (£350), one gutter clean of 20 metres (20 × £10 = £200) and one repair (£150): £700 at our standard prices. You’ve made 10 monthly payments (£349.90). The early-cancellation charge is £700 − £349.90 = £350.10.
Illustration only.
You also have a 14-day cooling-off period when you first join. See the Terms.
A maintenance membership
Ridgewatch is a roof maintenance membership delivered by a roofing team. It’s about planned upkeep: regular checks, the gutter clean and small repairs done early.
Prevention is cheaper than cure. Small roof jobs done on time help stop bigger bills later.
Why prevention pays →
Ridgewatch membership from £24.99 a month