Renting has changed. Staying ahead is easier than catching up.

No service can promise that, and we won’t. Ridgewatch keeps your roof and gutters maintained and gives you a dated yearly record. That helps you evidence good repair, but meeting your legal duties is still your responsibility.

Not yet. The government has confirmed a new standard for private and social rented homes, due from 2035, and the rules to bring it in are still to be made. Your current repair duties apply now.

Not yet for private rentals. It applies to social housing, and the government is consulting on extending it to private rentals (the consultation closes 18 December 2026). We’ll update this page when a date is confirmed.

Water coming in and you need someone there. On landlord memberships, our target is to be with you within 24 hours. Everything else is scheduled within one week.

Each property gets one scheduled maintenance visit and one emergency call-out per membership year. The emergency call-out comes with up to £150 of repairs a year, for minor repairs such as a broken tile or a loose gutter clip. Repairs up to £150 are free; for bigger jobs, £150 comes off the bill. If a job is likely to go over, we’ll talk you through it first. No surprises.

Landlords give us the tenant’s name and phone number, and we arrange the visit time with the tenant. Visits are external-only unless agreed beforehand.

Each property is its own membership. With five or more, we total the monthly prices and take 20% off the whole amount.

Not at the moment. Ridgewatch works across the East of England. The repair basics are similar across the UK, but each nation has its own rules.

Your membership runs for 24 months, then renews for another 24 months unless you stop it. We’ll email you two reminders before it renews: the first at least 60 days before and the second at least 30 days before. Each one gives the renewal date, the price for the new term and how to cancel. You can stop it renewing at any time before the renewal date by emailing hello@ridgewatch.embraceyourchaos.co.uk. Your membership then ends on the renewal date with nothing more to pay. If it renews and you change your mind, you can cancel within 14 days of the renewal date, or of receiving your reminder if that’s later. We’ll refund what you’ve paid for the new term, less a proportionate amount for any service you’ve had since it renewed (worked out against everything the new 24-month term includes), and the early-cancellation charge doesn’t apply. After that, the new 24-month term works the same way as your first. We’ll also email you a short membership reminder at least every 6 months, with your monthly payment and how to cancel. We may change your monthly price by emailing you at least 30 days before the change takes effect. We’ll tell you the new price and when it starts. If you don’t want to accept it, you can end your membership before the new price starts, with no early-cancellation charge. We’ll also confirm your price before each renewal.