How Ridgewatch works

Your Ridgewatch year

1. 1. Get your price and join online

   Enter your postcode, choose your type of home and tell us whether you’re a homeowner or a landlord. You’ll see your monthly price straight away and join through secure checkout. No setup fee: your first monthly payment covers setup.

2. 2. Your first visit

   We book your first visit for after your 14-day cooling-off period. If you’d like it sooner, just ask. If we carry out a visit at your request and you then cancel within the 14 days, you pay an amount in proportion to the service we’ve provided up to the time you tell us, compared with everything your full 24-month membership includes. The early-cancellation charge doesn’t apply. A roofer from our trade partner, RooFix Solutions Ltd, checks your roof and records a baseline. You tell us your type of home and how many storeys it has when you join, and our roofer checks this at your first visit. If it’s different, we’ll tell you the correct monthly price before anything changes. You can then move to the correct price from your next payment, or end your membership without an early-cancellation charge.

   Minimum roof standard

   Your roof needs to meet our minimum standard before membership benefits start. Every roof condition report includes a scoring sheet, and your roof must reach our minimum score on it. We assess this at your first visit, and we explain your score, and anything that’s needed, in writing. You can ask us for a copy of the scoring sheet at any time, including before you join.

   1. You join online and make your first monthly payment.
   2. A roofer from our trade partner, RooFix Solutions Ltd, inspects your roof at your first visit, booked after your 14-day cooling-off period.
   3. If your roof doesn’t meet the standard, we put your membership on hold. We don’t take any more payments while it’s on hold, and we send you a written quote for the work needed to bring it up to standard. You can use us for the work, or your own roofer.
   4. When the work is done, an engineer from our trade partner, RooFix Solutions Ltd, re-inspects your roof. If it meets the standard, your membership resumes and payments restart.
   5. Your 24-month term starts on the date your membership resumes, not the date you first joined.

   While your membership is on hold, membership benefits don’t apply. That includes urgent repairs, the repair allowance and the gutter clean.

   If you don’t go ahead. If you turn down the quote, or don’t reply within 60 days of receiving it, your membership ends. We keep your first monthly payment to pay for the inspection, and there’s nothing more to pay. The early-cancellation charge doesn’t apply.

   Using your own roofer. You’re welcome to use your own roofer to bring your roof up to our minimum standard. Before your membership resumes, an engineer from our trade partner, RooFix Solutions Ltd, re-inspects the work. The re-inspection is free.

   If the re-inspection finds your roof still isn’t up to standard, your membership doesn’t resume. It stays on hold, with no payments taken and no membership benefits, and we tell you the reasons in writing. It resumes only once your roof passes a re-inspection, and your 24-month term runs from that date.

   If your roof isn’t brought up to standard within 60 days of our written reasons, your membership ends. We keep your first monthly payment to pay for the inspection, and there’s nothing more to pay. The early-cancellation charge doesn’t apply.

3. 3. Annual gutter clean

   Gutter gremlinThe Leaf Hoarder

   Once a year we clear your gutters so rainwater can drain properly. Blocked gutters are a common cause of penetrating damp: water overflows, runs down the wall and can soak into the brickwork.

   Source: Which?, “How to get rid of damp”, accessed 26 October 2026.

4. 4. Annual roof condition report and certificate

   An MOT-style check of your roof each year, with dated notes and photos you can keep. See what the certificate includes.

5. 5. Repairs when you need them

   Each membership year includes one scheduled maintenance visit and one emergency call-out, with no call-out fee for either. Your emergency call-out comes with a repair allowance of up to £150 a year for minor repairs, such as a broken tile or a loose gutter clip. If the repair costs £150 or less, it’s done free as part of your membership. If it costs more, we take £150 off the bill and tell you the price for the rest before any work starts. The allowance is per membership year and doesn’t roll over. Visits you don’t use don’t roll over, and you can’t use next year’s visits early. Extra visits aren’t included, but we can quote for them.

6. 6. Renewal

   Your membership runs for 24 months, then renews for another 24 months unless you stop it. We’ll email you two reminders before it renews: the first at least 60 days before and the second at least 30 days before. Each one gives the renewal date, the price for the new term and how to cancel. You can stop it renewing at any time before the renewal date by emailing hello@ridgewatch.embraceyourchaos.co.uk. Your membership then ends on the renewal date with nothing more to pay. If it renews and you change your mind, you can cancel within 14 days of the renewal date, or of receiving your reminder if that’s later. We’ll refund what you’ve paid for the new term, less a proportionate amount for any service you’ve had since it renewed (worked out against everything the new 24-month term includes), and the early-cancellation charge doesn’t apply. After that, the new 24-month term works the same way as your first. We’ll also email you a short membership reminder at least every 6 months, with your monthly payment and how to cancel. We may change your monthly price by emailing you at least 30 days before the change takes effect. We’ll tell you the new price and when it starts. If you don’t want to accept it, you can end your membership before the new price starts, with no early-cancellation charge. We’ll also confirm your price before each renewal.